Question How long will it take to dispatch my order?
Answer
All Before & Ever™ products have a production time of 3-8 weeks as displayed on product pages and in your shopping cart. Please also allow up to a week after production time for your order to be transferred, processed, packaged and dispatched.
Question How will I know when my order is dispatched?
Answer

You will be sent an email when your order is dispatched.

Question What currencies can I use for purchasing products?
Answer

Currently all pricing / purchases are only in USD however we are looking to add more currencies.

Question During checkout how long are the products I have ordered reserved while I make payment through Paypal?
Answer

We hold order placements for 15 minutes to ensure you have time to go through the Paypal payment process. This gives you ample time if you need to make a last minute transfer of funds etc. If it takes you longer than 15 minutes to make payment through Paypal then you may receive an error and or need to place your order again.

Question I purchased a Before & Ever™ item second hand, can I get support through BeforeEver.com?
Answer

No. We only provide support to customers who have purchased directly through BeforeEver.com.

Question If there are any quality issues with an ordered product how and when do I need to contact you?
Answer
Please contact us within 3 weeks of coming across any issues with your ordered product. You can submit a support request here.
Question Do you ship to PO Boxes?
Answer

No. As we deliver by courier we are unable to delivery products to PO Boxes. If you use a PO Box for delivery there may be long delays with your order and extra costs for re-delivery.

Question Can I combine and have delivered together BeforeEver.com orders with ShadesofDrops.com orders?
Answer

Sorry but no, this is not possible.

Question Can I rely on using the dress color in the model photos for choosing product colors?
Answer

No. You should always use the color chart when choosing item colors. Due to monitor differences, lighting the editing the colors of items in the model pictures can vary. Always refer to the color chart to choose the color you desire.