You can pay for your order with:

• almost any credit card including Visa, Mastercard & Amex.
• Paypal (including Paypal Pay in 4)
• Afterpay and Klarna (availability varies depending on your location)
  

Prices are displayed in USD. Depending on your payment method your payment this may be converted to AUD and if so this will be displayed during checkout.

No. Due to monitor differences, lighting and the editing process of photos the colors of items in pictures can vary. While colours are generally accurate enough for making a purchasing decision if you have very specific expections regarding colours, please contact us before placing an order.

Unless a coupon code offer or discount explicitly states that it can be combined with other offers, then coupons and offers cannot be combined.

We ship out the same day or the next day for in stock items. Orders are processed and packaged quickly and promptly and we use fulfillment services to help ensure quick and accurate shipping. Once an order is placed, items typically cannot be changed or added afterwards.

For adding products we typically recommend placing another order.

If you have ordered for example an incorrect item, please do contact customer support to see if still possible to make any corrections prior to shipping.

We are based in Sydney Australia. We ship from Balmain as well as overseas warehouses (depending on items ordered, stock and destination) to Australia, the US and all over the world.

Within Australia we ship by Auspost. For USA we ship through USPS and other local shipping providors. For other countries we typically ship through the main postal service in that country or local providers.

Shipping services may vary from time to time.

Standard shipping time within the US is 6-10 business days.

Express shipping time within the US is 3-6 business days. Upgrade to express for an additional $6.95.

Your order will be dispatched same or next business day. All orders are shipped with tracking number.

FREE SHIPPING REQUIREMENTS
Spend over $100 USD for FREE shipping within the US.

Within 2-3 days of your package being shipped, we'll send you a shipping notification with the tracking number.

You may receive multiple dispatch emails if your products are dispatched in multiple packages.

For orders within Australia, the sale price includes GST.

For customers ordering outside of Australia, In some cases, there may be customs duties, fees or VAT levied by your destination country. The recipient is responsible for these additional charges.

As these charges vary widely from country to country, we recommend contacting your local customs office for more information. Also, please note that customs clearance procedures can cause delays beyond our estimated estimated delivery times.

Note: See US Tariffs Q&A below for US customers

There are a lot of changes happening with US tariffs. At present, we have a small tariff fee that is added to products. This amount is displayed on the checkout page so that you can review prior to purchasing.

This amount goes towards helping us pay the US tariff fees in advance.

Our approach in this way means that US customers will NOT have any additional tariffs or duties to pay to receive your order.

We aim for you to love your Before & Ever product! However, if you do have a change of mind you are welcome to return it to us within 30 days of receiving your order in exchange for a store credit. 

We are only able to offer a full refund if a garment is faulty - if this does occur please contact us within 2 weeks of receiving your parcel in Australia, or 4 weeks for International orders.

The product must be unworn, unwashed, and undamaged, with no stains, makeup, deodorant/perfume scents, pet hair or alterations. All tags must be remaining in place and the item needs to be returned with original packaging.

Once an order is placed, typically it cannot be cancelled or refunded. We strive to fulfill orders extremely quickly. Please contact us if any questions prior to making your purchase. In the event that we are still able to cancel and refund an order there is an up to 4% cancellation fee deducted from the refund that helps us cover our processing costs related to the transaction.

Shipping charges cannot not be refunded for orders that have already been shipped.

1. Please email support@beforeever.com with your order number and the items you'd like to return or exchange within 30 days of receiving your item.
2. Ship item back to us. Return shipping needs to be covered by the customer. We do not provide return label although for US customers, we do offer a flat rate return shippping label to Australia for $10 USD.
3. Once we have received your items you will be issued a store credit for the cost of those items, enabling you to repurchase any new products from our website. Please allow 3 business days for us to process the return / exchange and issue the credit.
4. If exchanging sizes, we will ship a different size to you. We will cover the first shipping fee for an exchange order back to you, if there are additional exchanges then further shipping fees will need to be paid by you.

1. Please contact us as soon as possilbe and please include clear images of the faulty item.

2. If the item is deemed faulty we will offer a replacement  (if we have a replacement in stock), store credit or refund.

NOTE: We cannot process a return for a faulty garment if we do not get the opportunity to view and inspect the fault.

Please do not send anything back to us if we have not been made aware of the issue/ fault and discussed this with you. 

Store credits can be applied to future orders during checkout.

If you have any issues plese contact support.

Please use our contact / support form here. If you are contacting us regarding an order please quote your order number which can be found in your order confirmation email.

We typically respond same or next business day. Please note we are based in Sydney Australia.

Important: Our social media channels are not monitored by our support team so the only method for customer support is our contact / support form.

Please use the chat / message bubble at bottom right of your screen to ask your question. You can also use our contact form here.