Click on the frequently asked questions below to view answers. If your question remains unanswered please contact us here.


We currently take payment through Visa, Mastercard or PayPal.

Currently all pricing / purchases are only in USD however we are looking to add more currencies.

No. You should always use the color chart when choosing item colors. Due to monitor differences, lighting the editing the colors of items in the model pictures can vary. Always refer to the color chart to choose the color you desire.

Absolutely! You can change or cancel your order within 7 days of placing it by contacting us here.

As long as we hasen't shipped it out yet we can still make changes or cancel.

However, if it's a custom size or has other customisations, please understand that we may not be able to cancel or refund it as it would be hard to sell to others.


We believe in fast and reliable delivery, which is why we use all major couriers like FedEx, UPS, and DHL. We want your gown to arrive as swiftly and safely as possible!

Yes, indeed! We offer free courier shipping worldwide with tracking for orders over $200. It's our way of saying 'thank you' for choosing us to be a part of your special journey.

Shipping fees are calculated and displayed during checkout (before payment).

Each Before & Ever product is a labor of love and takes a different amount of time to come to life, anywhere from 1-8 weeks.

The production time depends on the complexity of the gown and is clearly displayed on each product page above the add to cart button.

And don't worry, we'll also remind you of it in your shopping cart during checkout and in your confirmation email.

Overall time for you to receive your order is:


See above for detail on production time which varies depending on the product.

Shipping times vary by location:

  • US: typically 3-5 business days
  • Canada, Australia and the UK: typically around 7 business days.
  • Rest of the world: Usually about 14 business days.

Please keep in mind these are estimates and may vary based on courier performance

Within 2-3 days of your package being shipped, we'll send you a shipping notification with the tracking number.

You may receive multiple dispatch emails if your products are dispatched in multiple packages.

We're sorry, but our couriers are unable to deliver to P.O. Boxes. Please provide a physical address when placing your order.

If you use a PO Box for your order there will be delays in processing your order.

Sorry but no, this is not possible.

In some cases, there may be customs duties, fees or VAT levied by your destination country. The recipient is responsible for these additional charges.

As these charges vary widely from country to country, we recommend contacting your local customs office for more information. Also, please note that customs clearance procedures can cause delays beyond our courier's estimated delivery times.

If the courier is unable to delivery your package (e.g. if there is no-one at the address to sign for the package) then the courier will leave a missed delivery card with details to organise re-delivery or local depot pickup details.

It is important that you contact the courier to organise re-delivery or to organise pickup of the package. Otherwise after the holding period passes the courier may either a) return the package to us (and we may incur additional courier fees); b) destroy / dispose of the package.

The above options will depend on the policies of the courier and the country the delivery is made to.

Returns and Exchanges

We aim for you to love your Before & Ever product!

But, if for any reason you don't, we accept returns for non-excluded products within 30 days of delivery.

The product must be unworn, unwashed, and undamaged, with no stains, makeup, deodorant/perfume scents, pet hair, or alterations.

Please note that dresses are made to order so cannot be returned or refunded. Some sale products (where the product page states 'no returns') are not eligible for returns are also excluded.

Please refer to our policies page.

We'll refund the cost of the item only.

Please understand that this does not include original shipping charges, rush fees or your cost to return the item to us unless we've made a mistake or sent a faulty product.

Contact & Support

Please use our contact / support form here. If you are contacting us regarding an order please quote your order number which can be found in your order confirmation email.

Important: Our social media channels are not monitored by our support team so the only method for customer support is our contact / support form.

Please use the chat / message bubble at bottom right of your screen to ask your question. You can also use our contact form here.

No. We only provide support to customers who have purchased directly through BeforeEver.com.

Please contact us within 3 weeks of coming across any issues with your ordered product. You can submit a support request here.