FAQ

Click on the frequently asked questions below to view answers. If your question remains unanswered please contact us here.

Purchasing

We currently take payment through PayPal. PayPal enables you to pay with either a PayPal balance or with supported credit cards.

Currently all pricing / purchases are only in USD however we are looking to add more currencies.

No. You should always use the color chart when choosing item colors. Due to monitor differences, lighting the editing the colors of items in the model pictures can vary. Always refer to the color chart to choose the color you desire.

Shipping

All dresses are sent by courier (e.g. DHL, Fedex) with tracking. Other products may be sent by courer or post.

Orders $49.99 or under ship anywhere in the world for $14.95 USD.

Orders from $50-$199.99 USD ship anywhere in the world for $24.95 USD.

Oders $200 USD or over currently ship for FREE!

Some Before & Ever products are 'Ready to Ship (RTS)' however many are 'Made to Order' and have a production time of 3-8 weeks.

Check the product detail page for more detail for the products you are interested in.

Please also allow up to a week after production time for your order to be transferred, processed, packaged and dispatched.

You will be sent an email with tracking number when your order is dispatched. You may receive multiple dispatch emails if your products are dispatched in multiple packages.

No. As we deliver by courier we are unable to delivery products to PO Boxes. If you use a PO Box for delivery there may be long delays with your order and extra costs for re-delivery.

Sorry but no, this is not possible.

Contact & Support

Please use our contact / support form here. If you are contacting us regarding an order please quote your order number which can be found in your order confirmation email.

No. We only provide support to customers who have purchased directly through BeforeEver.com.

Please contact us within 3 weeks of coming across any issues with your ordered product. You can submit a support request here.