Products with a longer than 7 day production time can be cancelled if we receive the request from you within 7 days of placing your order.

Exclusions to the 7 day cancellation policy (and therefore unable to be cancelled, exchanged, returned or refunded) include:

  • In-stock or products with less than one week production time
  • Sample sale items
  • Clearance items


Items may be returned subject to this policy:

  • Return must be requested within 30 days of receiving the item.
  • Item is to be returned to Before & Ever at buyers cost and risk. We recommend tracking with insurance.
  • Items must be in a new and re-sellable condition.
  • If requesting a refund there will be an up to 30% re-stocking fee.
  • If requesting an exchange or store credit there is up to a 10% re-stocking fee.